How we ship:
DHL is our parcel service of choice and collects your orders from us daily (Monday to Friday). We send all shipments via DHL GoGreen Plus - currently the shipping method with the lowest CO2 emissions in Germany.
Where we deliver:
We ship our cards within Germany and to Switzerland. Due to the new EU Packaging and Packaging Waste Regulation (PPWR), we are unfortunately currently unable to ship to other EU countries.
How long it takes:
As soon as we have received your payment, we go full throttle to hand your order over to DHL the following day.
If your order arrives in our digital inbox in the morning, we will almost certainly send your order on its way the same day.
Delivery by DHL in Germany usually takes 2 to 4 working days. During peak times (Christmas and the like), it can sometimes take a little longer.
Deliveries to Switzerland unfortunately always take a little longer. Don't be sad if you have to wait up to 10 days for your cards. It's worth the wait - we promise!
As Saturdays and Sundays belong to our families and friends, orders that arrived over the weekend are packed on Monday.
Can I track my order?
Of course. We will keep you updated on every step of your order via email. As soon as DHL takes over, you will receive a tracking ID that you can use to track your shipment here.
What are the shipping costs?
We offer free shipping in Germany for orders over €40. For orders under €40, a shipping fee of €4 applies.
For shipping to Switzerland, you pay €6 - there is no free shipping option here. Customs duties may apply depending on the region, but these are not handled by us.
Do you also deliver to parcel shops or Packstations?
Unfortunately, shipping is currently only possible to your private addresses. If you are not at home at the time of delivery, you can choose a drop-off location or your shipment will be taken to a parcel shop near you. Direct delivery to a parcel shop is not possible. However, our parcels often fit in letterboxes too ;-)
Any other questions?
If you have any further questions about shipping or the status of your order, please feel free to write to us at any time at service@deli.cards