Returns
In the event that you would like to return your shipment or a part of it, simply use our returns portal within 14 days.
When packing the goods, please ensure that they arrive back to us in their original packaging and in undamaged condition.
You can then drop off your package at a DHL parcel shop of your choice. You only need the QR code sent to you for this.
As soon as your return has reached us, we will refund the purchase amount minus the respective return shipping costs (€4 within Germany / €6 for Switzerland) or, upon request, issue you a voucher for the corresponding amount.
We strive to process your return as quickly as possible and initiate the refund. This can take up to 10 days after receipt of the goods in our warehouse.
Complaints
In the event that your order has arrived faulty or damaged, please send us an email with photos and a brief explanation to service@deli.cards. We will take care of your request promptly and tell you exactly how we will proceed.